IT support across Medway that actually works
Straight-talking IT support and cyber security for Medway businesses. Phones answered fast, problems fixed in under 30 minutes. No jargon, no ticket queues. Just real engineers who know your setup.
Get in touchIT that just works. Every day.
Someone actually answers
Call us and a real person picks up. Not a menu. Not a ticket system. Not a chatbot. A person who knows your setup and can help right now.
Proactive monitoring
We spot problems at 3am so you don't find out at 9am. Your systems are watched around the clock, and we fix things before they break.
Your team, supported
New starter needs setting up? Someone locked out? Printer won't print? We handle the day-to-day so your people can get on with their jobs.
Built for Medway businesses like yours
We work with companies across Medway, from Strood and Chatham through to Gillingham and Rainham, who've outgrown "my nephew does the IT" but aren't big enough for a full-time IT department. As independent IT consultants, we give you straight answers and proper Microsoft 365 and cyber security solutions, without the agenda of a 100-engineer national MSP.
Teams of 5-100 people
Big enough to need proper IT, small enough to want someone who knows your name.
Offices, remote teams, or both
Whether your team's in one building or spread across the country, we keep everyone connected and productive.
Fed up with your current provider
If you're tired of slow responses, unresolved tickets, and feeling like just another number, we get it. That's why most of our clients come to us.
Want IT off your plate entirely
You've got a business to run. You shouldn't be troubleshooting printers, resetting passwords, or worrying about backups.
IT shaped for what Medway actually does
Medway is five towns and a naval history that still shows up in the local economy. Historic marine engineering at Chatham, a growing digital and higher-education cluster around Chatham Maritime and Rochester, heavy logistics on the Isle of Grain, and one of Kent's biggest NHS trusts. IT that reflects those different realities.
Marine engineering and dockyard-heritage businesses
Chatham Historic Dockyard, the surviving marine engineering trade around the Medway estuary, and the specialist firms that still work on-water. Awkward sites, mixed-use offices, workshop-plus-back-office IT needs.
Logistics, freight and Isle of Grain heavy industry
Kingsnorth, the Isle of Grain container port and the surrounding logistics estates along the A228 and M2 corridor. Fleets, dispatch offices, and the back-office SMEs that keep the freight moving.
Digital, higher-education and Chatham Maritime
The Universities at Medway campus, MidKent College, and the surrounding cluster of small digital, design and creative firms in and around Chatham Maritime. Mac-heavy, cloud-first, and used to being told they're "not the target market" by generic MSPs.
Care providers and the Medway NHS ecosystem
Medway Maritime Hospital is one of the largest trusts in Kent, and around it sits a long tail of private clinics, diagnostics, dental practices, and residential care providers. Regulated data, CQC documentation, audit-friendly security.
Professional services across Rochester and Gillingham
Solicitors, accountants, surveyors, financial planners. Smaller firms across Rochester High Street, Gillingham town centre, and Strood, with high-trust client data and increasingly Cyber Essentials in the procurement conversation.
Retail, hospitality and the visitor economy
Chatham Dockside Outlet, Rochester's cathedral-and-castle tourism trade, the high-street retail and hospitality across all five towns. PCI-aware payment handling, guest WiFi that stays properly segmented, EPOS systems that actually stay up.
Across all five towns and out to the peninsula
Medway is a unitary authority made of five towns and a lot of surrounding countryside. We work across the whole area, from the Chatham waterfront through to Rainham, out along the A2 to Rochester and Strood, and up onto the Hoo Peninsula.
Chatham & Chatham Maritime
Chatham town centre, the Historic Dockyard, the Universities at Medway campus and the waterside redevelopment. Retail, hospitality, higher-education-adjacent SMEs, and a growing digital cluster.
Rochester & Strood
Rochester High Street, the cathedral quarter, and the professional-services ecosystem in and around it. Strood's industrial corridor along the A228 and the businesses that operate across the river between the two.
Gillingham & Rainham
Gillingham town, the Gillingham Business Park and the mixed light-industrial estates that stretch out to Rainham. A concentration of engineering, distribution and trade businesses plus the retail high street.
Hoo Peninsula & the Isle of Grain
Hoo St Werburgh, Cliffe, Cooling, and the Isle of Grain industrial estates. Awkward-to-reach rural sites, mixed connectivity, and the heavy-logistics and energy-adjacent businesses that operate out there.
Everything you'd expect. And then some.
Unlimited remote support
Call or email as much as you need. No per-ticket charges, no watching the clock.
24/7 monitoring & alerts
We watch your systems around the clock. If something looks wrong, we're on it before you notice.
Patch management & updates
Security patches, software updates, firmware. All handled quietly in the background so nothing falls behind.
Backup & disaster recovery
Your data is backed up, tested, and recoverable. If the worst happens, you're back up and running fast.
New starter & leaver management
New employee? Set up and ready to go on day one. Someone leaving? Accounts secured and access revoked properly.
Microsoft 365 & Office 365 admin
Licensing, mailboxes, SharePoint, Teams. Set up properly and kept tidy. We deal with Microsoft so you don't sit on hold for 45 minutes.
Cyber security & antivirus
Endpoint protection, email filtering, MFA and security policies that actually make sense for your business, not enterprise overkill.
Quarterly business reviews
Regular check-ins to make sure your IT is still working for you, not just ticking along unnoticed.
The bits Medway businesses ask us about most
Beyond day-to-day support, this is the work that keeps cropping up across our Medway and North Kent client base. Whether it's a one-off project or part of an ongoing relationship, we'll give you a straight answer first.
Microsoft 365
Mailboxes, Teams, SharePoint and OneDrive set up properly. Licensing tidied so you only pay for what you actually use.
Google Workspace
Editions, Cloud Identity, Drive architecture and ongoing admin. Brilliant for Mac-heavy teams and creative agencies that prefer Google.
Cyber Security
Endpoint protection, MFA, email filtering and phishing training. Practical security for SMEs, not enterprise overkill nobody actually uses.
Cyber Essentials
We help you achieve the Cyber Essentials certification without the headache. We handle the technical controls and the paperwork.
Backup & Disaster Recovery
Backups that get tested. If the worst happens (ransomware, a stolen laptop, a deleted folder), you're back up and running fast.
Network & WiFi
WiFi that actually reaches the back of the office. Switches, firewalls and VLANs designed for how your team actually works.
Cloud Migration
Moving from on-prem servers to cloud, or between cloud platforms. We plan it properly so nothing breaks on the day.
Apple Mac Support
Half our clients run on Macs. macOS, iCloud, Apple Business Manager, Jamf. All supported as fluently as Windows.
Office 365 Migration
Moving from Google Workspace, on-prem Exchange or older Office plans into modern Microsoft 365. Emails, files and identities intact.
Simple as it should be
We learn your setup
We audit what you've got, understand how your team works, and document everything. No surprises, no assumptions.
We take it off your plate
Day-to-day IT support, monitoring, updates, security. All handled. You stop worrying about IT and start focusing on your business.
We keep it running
Regular reviews, honest recommendations, and a phone that always gets answered. We're your IT department, without the overhead.
Local, experienced, and on the phone when you need us
We're not a national MSP with Medway pinned on a marketing page. We're a North Kent-based team supporting Medway businesses directly, just up the M2 from Chatham and Strood.
Just up the M2 from Medway
We're a North Kent-based team supporting Medway businesses directly, with clients across Chatham, Gillingham, Rochester, Strood and Rainham. Not a call centre in another county, not a London consultancy with Medway pinned on a map for SEO.
Response inside 30 minutes
Phones answered in a few rings by a real engineer. For everything else we aim to be back to you inside 30 minutes during working hours, not 48-hour ticket queues. Read why that matters.
Of fixing real-world business IT
HelpFully launched in 2019, but the engineering experience came with us. Over two decades of seeing what actually breaks in North Kent and Medway businesses, and what's just consultancy fluff.
Mac and PC, fluently
Around half our Medway and North Kent clients run on Apple, half on Windows. Most providers only do one well. If you're on Macs and tired of being told "we don't really support those," we should talk.
How we helped a North Kent community centre
A real Kent install just down the road. WiFi that reaches the whole building, internet that doesn't drop, and a network that gets out of the way.
Istead Rise Community Centre: a network that reaches the whole building
The community centre's old kit was patchy, with WiFi dead zones across half the building. We installed a TP-Link Omada setup with full-coverage access points, new LAN cabling, and a gateway running primary plus failover internet. Cloud-managed centrally, scalable as they grow.
"We are delighted with the WiFi and LAN installation provided by HelpFully IT. Our community centre now offers reliable internet access to our visitors, and the network is easier to manage than ever before." Istead Rise Community CentreRead the full case study
Frequently asked questions
What parts of Medway do you cover?
The whole unitary authority. Chatham and Chatham Maritime, Rochester and Strood along the river, Gillingham and Rainham, and out onto the Hoo Peninsula (Hoo St Werburgh, Cliffe, Cooling, Isle of Grain). Also the surrounding villages: Halling, Cuxton, Snodland. Most support runs remotely; on-site visits typically reach Medway in about 30 minutes from our Gravesend base.
Are you actually local to Medway?
Effectively, yes. We're based in North Kent, just up the M2, and Medway is one of the closest catchments to us. Same engineers handle remote and on-site work across Chatham, Gillingham, Rochester and the rest, so context doesn't get lost when something needs hands on a device. Plenty of Medway clients across professional services, care providers and light industrial.
How quickly do you respond?
Pick up the phone and a real person answers, usually within a few rings. For everything else, we aim to respond inside 30 minutes during working hours. No 48-hour ticket queues, no automated email loops.
Do you support Mac and Windows?
Yes. Roughly half our clients are on Macs, half on PCs, and plenty mix both. We're as fluent with macOS, iCloud and Apple Business Manager as we are with Windows, Active Directory and Microsoft 365.
What's included in IT support?
Unlimited remote support, 24/7 monitoring, patching, backups, cyber security, vendor management, new starter and leaver setups, and quarterly reviews. The boring stuff handled properly so you don't have to think about it. See the full managed IT support page for the breakdown.
How do I switch from my current IT provider?
We handle the messy bit. We pick up your existing setup, document it, take over from your old provider, and migrate accounts and access without breaking anything. Most switches complete in 2-4 weeks with zero downtime for your team. See how the switch works.
Fed up with your IT?
Give us a call. No hard sell, no jargon. Just a straight conversation about what's not working.