Straight-talking IT support and cyber security for Medway businesses. Phones answered fast, problems fixed in under 30 minutes. No jargon, no ticket queues. Just real engineers who know your setup.
Get in touchCall us and a real person picks up. Not a menu. Not a ticket system. Not a chatbot. A person who knows your setup and can help right now.
We spot problems at 3am so you don't find out at 9am. Your systems are watched around the clock, and we fix things before they break.
New starter needs setting up? Someone locked out? Printer won't print? We handle the day-to-day so your people can get on with their jobs.
We work with companies across Medway, from Strood and Chatham through to Gillingham and Rainham, who've outgrown "my nephew does the IT" but aren't big enough for a full-time IT department. As independent IT consultants, we give you straight answers and proper Microsoft 365 and cyber security solutions, without the agenda of a 100-engineer national MSP.
We support businesses across Medway including Chatham, Gillingham, Rochester, Strood, Rainham, and the surrounding villages from Hoo and Cliffe down through Halling and Cuxton.
Big enough to need proper IT, small enough to want someone who knows your name.
Whether your team's in one building or spread across the country, we keep everyone connected and productive.
If you're tired of slow responses, unresolved tickets, and feeling like just another number, we get it. That's why most of our clients come to us.
You've got a business to run. You shouldn't be troubleshooting printers, resetting passwords, or worrying about backups.
Call or email as much as you need. No per-ticket charges, no watching the clock.
We watch your systems around the clock. If something looks wrong, we're on it before you notice.
Security patches, software updates, firmware. All handled quietly in the background so nothing falls behind.
Your data is backed up, tested, and recoverable. If the worst happens, you're back up and running fast.
New employee? Set up and ready to go on day one. Someone leaving? Accounts secured and access revoked properly.
Licensing, mailboxes, SharePoint, Teams. Set up properly and kept tidy. We deal with Microsoft so you don't sit on hold for 45 minutes.
Endpoint protection, email filtering, MFA and security policies that actually make sense for your business, not enterprise overkill.
Regular check-ins to make sure your IT is still working for you, not just ticking along unnoticed.
Beyond day-to-day support, this is the work that keeps cropping up across our Medway and North Kent client base. Whether it's a one-off project or part of an ongoing relationship, we'll give you a straight answer first.
Mailboxes, Teams, SharePoint and OneDrive set up properly. Licensing tidied so you only pay for what you actually use.
Endpoint protection, MFA, email filtering and phishing training. Practical security for SMEs, not enterprise overkill nobody actually uses.
We help you achieve the Cyber Essentials certification without the headache. We handle the technical controls and the paperwork.
Backups that get tested. If the worst happens (ransomware, a stolen laptop, a deleted folder), you're back up and running fast.
WiFi that actually reaches the back of the office. Switches, firewalls and VLANs designed for how your team actually works.
Moving from on-prem servers to cloud, or between cloud platforms. We plan it properly so nothing breaks on the day.
Half our clients run on Macs. macOS, iCloud, Apple Business Manager, Jamf. All supported as fluently as Windows.
Moving from Google Workspace, on-prem Exchange or older Office plans into modern Microsoft 365. Emails, files and identities intact.
We audit what you've got, understand how your team works, and document everything. No surprises, no assumptions.
Day-to-day IT support, monitoring, updates, security. All handled. You stop worrying about IT and start focusing on your business.
Regular reviews, honest recommendations, and a phone that always gets answered. We're your IT department, without the overhead.
We're not a national MSP with Medway pinned on a marketing page. We're a North Kent-based team supporting Medway businesses directly, just up the M2 from Chatham and Strood.
We're a North Kent-based team supporting Medway businesses directly, with clients across Chatham, Gillingham, Rochester, Strood and Rainham. Not a call centre in another county, not a London consultancy with Medway pinned on a map for SEO.
Phones answered in a few rings by a real engineer. For everything else we aim to be back to you inside 30 minutes during working hours, not 48-hour ticket queues. Read why that matters.
HelpFully launched in 2019, but the engineering experience came with us. Over two decades of seeing what actually breaks in North Kent and Medway businesses, and what's just consultancy fluff.
Around half our Medway and North Kent clients run on Apple, half on Windows. Most providers only do one well. If you're on Macs and tired of being told "we don't really support those," we should talk.
A real Kent install just down the road. WiFi that reaches the whole building, internet that doesn't drop, and a network that gets out of the way.
The community centre's old kit was patchy, with WiFi dead zones across half the building. We installed a TP-Link Omada setup with full-coverage access points, new LAN cabling, and a gateway running primary plus failover internet. Cloud-managed centrally, scalable as they grow.
"We are delighted with the WiFi and LAN installation provided by HelpFully IT. Our community centre now offers reliable internet access to our visitors, and the network is easier to manage than ever before." Istead Rise Community CentreRead the full case study
We support businesses across Medway including Chatham, Gillingham, Rochester, Strood, Rainham and the surrounding villages from Hoo down to Cuxton. Most support is delivered remotely, and we travel for on-site work when needed. If your office is in Medway, we can almost certainly help.
Pick up the phone and a real person answers, usually within a few rings. For everything else, we aim to respond inside 30 minutes during working hours. No 48-hour ticket queues, no automated email loops.
Yes. Roughly half our clients are on Macs, half on PCs, and plenty mix both. We're as fluent with macOS, iCloud and Apple Business Manager as we are with Windows, Active Directory and Microsoft 365.
Unlimited remote support, 24/7 monitoring, patching, backups, cyber security, vendor management, new starter and leaver setups, and quarterly reviews. The boring stuff handled properly so you don't have to think about it. See the full managed IT support page for the breakdown.
We handle the messy bit. We pick up your existing setup, document it, take over from your old provider, and migrate accounts and access without breaking anything. Most switches complete in 2-4 weeks with zero downtime for your team. See how the switch works.
Give us a call. No hard sell, no jargon. Just a straight conversation about what's not working.