IT support across Kent that actually works
Straight-talking IT support and cyber security for Kent businesses. Phones answered fast, problems fixed in under 30 minutes. No jargon, no ticket queues. Just real engineers who know your setup.
Get in touchIT that just works. Every day.
Someone actually answers
Call us and a real person picks up. Not a menu. Not a ticket system. Not a chatbot. A person who knows your setup and can help right now.
24/7 monitoring, always on
We spot problems at 3am so you don't find out at 9am. Systems are watched around the clock, with a documented out-of-hours escalation path when a real incident lands. Helpdesk phones stay 9-6, monitoring never sleeps.
Your team, supported
New starter needs setting up? Someone locked out? Printer won't print? We handle the day-to-day so your people can get on with their jobs.
Built for Kent businesses like yours
We work with companies across Kent, from Gravesend and Dartford through Medway, Maidstone and Tunbridge Wells, who've outgrown "my nephew does the IT" but aren't big enough for a full-time IT department. As independent IT consultants, we give you straight answers and proper Microsoft 365 and cyber security solutions, without the agenda of a 100-engineer national MSP.
Teams of 5-100 people
Big enough to need proper IT, small enough to want someone who knows your name.
Offices, remote teams, or both
Whether your team's in one building or spread across the country, we keep everyone connected and productive.
Fed up with your current provider
If you're tired of slow responses, unresolved tickets, and feeling like just another number, we get it. That's why most of our clients come to us.
Want IT off your plate entirely
You've got a business to run. You shouldn't be troubleshooting printers, resetting passwords, or worrying about backups.
IT shaped for what Kent actually does
Kent is the closest county to mainland Europe, and the only one with a Channel crossing. That geography drives the economy: logistics, agriculture, life sciences, advisory, and a serious creative cluster. Each one needs IT for different reasons, and the templated "MSP for Kent" rarely speaks to any of them. We do.
Logistics, freight and port-side businesses
Dover, Folkestone, Ramsgate, the Channel Tunnel. Operations that don't stop and IT that can't afford to. Resilient connectivity, proper backup, secure access for drivers and dispatch.
Agriculture, food production and packaging
Mid-Kent fruit growers, vineyards, food producers, and the long-standing Sittingbourne paper and packaging cluster. Increasingly digital operations with old constraints: rural connectivity, mixed legacy systems, security questionnaires from supermarket customers.
Life sciences and medtech
The Discovery Park life sciences cluster at Sandwich, plus medical-device and biotech work elsewhere across the county. Regulated environments where audit-ready security, controlled access, and proper data handling actually matter.
Advisory, financial and professional services
The West Kent commuter belt: Sevenoaks, Tunbridge Wells, Tonbridge. Smaller advisory, accounting, legal and consulting firms with London-grade clients and London-grade security expectations, often on Microsoft 365 and increasingly on Cyber Essentials.
Creative, design and digital agencies
Margate Old Town, Folkestone Creative Quarter, Canterbury, Whitstable. Mac-heavy studios that want a provider who can support a 50/50 Mac and PC environment without learning macOS on your time.
Tourism, hospitality and the visitor economy
Coastal hotels, B&Bs, restaurants, and event venues across the Garden of England. Reliable guest WiFi, properly segmented from staff networks, with PCI-aware payment handling.
From Thames-side to the Channel coast
Kent is roughly 70 miles end to end and surprisingly varied. We work across the whole county, with most day-to-day support delivered remotely and on-site visits sequenced for the days they actually matter.
West Kent
The commuter belt and advisory cluster. Sevenoaks, Tonbridge, Tunbridge Wells, Edenbridge, Westerham. Mostly Microsoft 365 estates, regular Cyber Essentials work, professional-services-shaped IT needs.
Mid Kent
The county centre. Maidstone, Ashford, Sittingbourne, Faversham, Headcorn. Agriculture, food, packaging, logistics, and increasingly distributed-workforce setups across rural sites.
East Kent and the coast
Canterbury, Margate, Broadstairs, Ramsgate, Folkestone, Dover, Sandwich, Deal, Hythe, Whitstable. Life sciences at Discovery Park, the Channel crossings, the creative coast, and the tourism economy.
Everything you'd expect. And then some.
Unlimited remote support
Call or email as much as you need. No per-ticket charges, no watching the clock.
24/7 monitoring & alerts
We watch your systems around the clock. If something looks wrong, we're on it before you notice.
Patch management & updates
Security patches, software updates, firmware. All handled quietly in the background so nothing falls behind.
Backup & disaster recovery
Your data is backed up, tested, and recoverable. If the worst happens, you're back up and running fast.
New starter & leaver management
New employee? Set up and ready to go on day one. Someone leaving? Accounts secured and access revoked properly.
Microsoft 365 & Office 365 admin
Licensing, mailboxes, SharePoint, Teams. Set up properly and kept tidy. We deal with Microsoft so you don't sit on hold for 45 minutes.
Cyber security & antivirus
Endpoint protection, email filtering, MFA and security policies that actually make sense for your business, not enterprise overkill.
Quarterly business reviews
Regular check-ins to make sure your IT is still working for you, not just ticking along unnoticed.
The bits Kent businesses ask us about most
Beyond day-to-day support, this is the work that keeps cropping up across our Kent client base. Whether it's a one-off project or part of an ongoing relationship, we'll give you a straight answer first.
Microsoft 365
Mailboxes, Teams, SharePoint and OneDrive set up properly. Licensing tidied so you only pay for what you actually use.
Google Workspace
Editions, Cloud Identity, Drive architecture and ongoing admin. Brilliant for Mac-heavy teams and creative agencies that prefer Google.
Cyber Security
Endpoint protection, MFA, email filtering and phishing training. Practical security for SMEs, not enterprise overkill nobody actually uses.
Cyber Essentials
We help you achieve the Cyber Essentials certification without the headache. We handle the technical controls and the paperwork.
Backup & Disaster Recovery
Backups that get tested. If the worst happens (ransomware, a stolen laptop, a deleted folder), you're back up and running fast.
Network & WiFi
WiFi that actually reaches the back of the office. Switches, firewalls and VLANs designed for how your team actually works.
Cloud Migration
Moving from on-prem servers to cloud, or between cloud platforms. We plan it properly so nothing breaks on the day.
Apple Mac Support
Half our clients run on Macs. macOS, iCloud, Apple Business Manager, Jamf. All supported as fluently as Windows.
Office 365 Migration
Moving from Google Workspace, on-prem Exchange or older Office plans into modern Microsoft 365. Emails, files and identities intact.
Simple as it should be
We learn your setup
We audit what you've got, understand how your team works, and document everything. No surprises, no assumptions.
We take it off your plate
Day-to-day IT support, monitoring, updates, security. All handled. You stop worrying about IT and start focusing on your business.
We keep it running
Regular reviews, honest recommendations, and a phone that always gets answered. We're your IT department, without the overhead.
Local, experienced, and on the phone when you need us
We're not a London consultancy with a Sevenoaks postcode on a marketing page. We're a Kent-based team supporting Kent businesses directly, with clients across the county.
From the Thames-side down to Tunbridge Wells
Kent-based since 2019. We work with businesses from the Thames-side north of the county down through Maidstone and Sevenoaks, and across to Tunbridge Wells. Not a national MSP with a Kent service area pinned on a map for SEO.
Response inside 30 minutes
Phones answered in a few rings by a real engineer. For everything else we aim to be back to you inside 30 minutes during working hours, not 48-hour ticket queues. Read why that matters.
Of fixing real-world business IT
HelpFully launched in 2019, but the engineering experience came with us. Over two decades of seeing what actually breaks in Kent businesses, and what's just consultancy fluff.
Mac and PC, fluently
Around half our Kent clients run on Apple, half on Windows. Most providers only do one well. If you're on Macs and tired of being told "we don't really support those," we should talk.
A typical MSP vs HelpFully
Most Kent businesses that come to us are leaving another provider. This is usually why.
One senior engineer. Not a helpdesk rota.
HelpFully is run by Richard Hickson: 23+ years of senior tech leadership, 11 of them leading IT across a multi-agency PLC. When you call, you get Richard, not a queue, and the person who diagnoses your problem is the person who fixes it. More about Richard.
How we helped a Kent community centre
A real Kent install. WiFi that reaches the whole building, internet that doesn't drop, and a network that gets out of the way.
Istead Rise Community Centre: a network that reaches the whole building
The community centre's old kit was patchy, with WiFi dead zones across half the building. We installed a TP-Link Omada setup with full-coverage access points, new LAN cabling, and a gateway running primary plus failover internet. Cloud-managed centrally, scalable as they grow.
"We are delighted with the WiFi and LAN installation provided by HelpFully IT. Our community centre now offers reliable internet access to our visitors, and the network is easier to manage than ever before." Istead Rise Community CentreRead the full case study
Frequently asked questions
What areas of Kent do you cover?
The whole county. North Kent is the home patch (Gravesend, Dartford, Medway, Swanley), West Kent is most of the advisory work (Sevenoaks, Tonbridge, Tunbridge Wells), Mid Kent covers Maidstone, Ashford, Sittingbourne and Faversham, and East Kent and the coast covers Canterbury, Folkestone, Dover, Margate, Ramsgate, Whitstable and Sandwich. Most support is delivered remotely. On-site visits are scheduled deliberately for the work that genuinely benefits from being in the room.
Do you offer 24/7 IT support in Kent?
Honest answer: monitoring runs 24/7, and there's a documented out-of-hours escalation path for real incidents (systems down, security events, ransomware). Day-to-day helpdesk phones are staffed 9-6 Monday to Friday. Businesses that genuinely need 24/7 humans-on-the-phone helpdesk cover are usually better served by a large national MSP; businesses that need 24/7 monitoring, alerting, and someone reachable when a real emergency hits at 2am are exactly what we're built for. We're honest about the difference because pretending we run a 24/7 call centre would be a lie.
How quickly can you be on-site across Kent?
Roughly 15-30 minutes for North Kent, 30-45 for West Kent, 45-60 for Mid Kent, and an hour or so for the coast. We schedule on-site visits in advance rather than racing across the M20 for a problem we can fix remotely faster. If something genuinely needs hands on, we plan it around when it has to happen, not when the ticket lands.
How quickly do you respond?
Pick up the phone and a real person answers, usually within a few rings. For everything else, we aim to respond inside 30 minutes during working hours. No 48-hour ticket queues, no automated email loops.
Do you support Mac and Windows?
Yes. Roughly half our clients are on Macs, half on PCs, and plenty mix both. We're as fluent with macOS, iCloud and Apple Business Manager as we are with Windows, Active Directory and Microsoft 365.
What's included in IT support?
Unlimited remote support, 24/7 monitoring, patching, backups, cyber security, vendor management, new starter and leaver setups, and quarterly reviews. The boring stuff handled properly so you don't have to think about it. See the full managed IT support page for the breakdown.
How do I switch from my current IT provider?
We handle the messy bit. We pick up your existing setup, document it, take over from your old provider, and migrate accounts and access without breaking anything. Most switches complete in 2-4 weeks with zero downtime for your team. See how the switch works.
Fed up with your IT?
Book a free IT health check: a 30-minute call about what's not working and what fixing it properly looks like. No obligation, no hard sell.