Mac support by people who use Macs
Most IT support firms tolerate Macs. We use them. We run a 50/50 Mac and PC environment ourselves, and a meaningful slice of our clients are Mac-first or Mac-only: design teams, creative agencies, exec teams, and people who just prefer macOS. Proper Mac support, not PC support that grudgingly accepts your MacBook.
Talk to us about Mac supportMac support that knows what it's doing.
Mac-fluent, not Mac-tolerant
We genuinely use Macs. We know the keyboard shortcuts, the proper enterprise deployment models, the difference between FileVault and Secure Boot, and what good Mac onboarding looks like. The little stuff matters.
Proper device management
Jamf Pro or Microsoft Intune for fleet management, not whatever was easiest to set up. Zero-touch enrolment, configuration profiles, app deployment, and remote wipe done properly.
Works in your wider IT stack
Macs that authenticate cleanly against Entra ID or Cloud Identity, integrate with your M365 or Workspace, and behave properly in your security stack. No second-class citizens.
Who Mac support work is for
We work with businesses whose Mac population is bigger than a token few and who've outgrown whatever Mac support they had (or didn't have). Usually that's a creative or advisory business at scale, or an SME whose exec team uses MacBooks and whose IT provider doesn't know what to do with them.
You're a Mac-first creative or design business
Agencies, studios, design houses. The Mac is the production tool, not a peripheral. We treat it that way.
Your exec team is on MacBooks while the rest are on PCs
Common pattern. Often the exec Macs are the worst-supported devices in the business because the support model was built for Windows. We fix that without redoing everything else.
You need Cyber Essentials with Macs in scope
Cyber Essentials applies to all devices, Macs included. We know exactly what's needed on the Mac side to pass cleanly, and we do the controls properly so you also get value beyond the certificate.
You're growing the Mac fleet and need management
Manually setting up each new MacBook stops being acceptable past about 10 devices. Jamf Pro or Intune gets you to zero-touch, with policy, app deployment, and proper inventory.
Your current IT provider is allergic to Macs
Every Mac ticket takes three days and ends up with 'have you tried a PC'. We've heard the stories. We are not that. We genuinely use the devices we support.
What proper Mac support actually means.
Jamf Pro or Intune device management
Full enrolment, configuration profiles, app catalogue, and remote actions. Pick the right MDM for the environment: Jamf where the Mac fleet is the centre of gravity, Intune where M365 already is.
Zero-touch deployment
MacBooks arrive at the user's desk, log in once, and configure themselves. Apple Business Manager, automated enrolment, and pre-staged apps.
FileVault, Gatekeeper, and Secure Boot policy
Enforced disk encryption, secure boot configuration, and gatekeeper rules consistent with your security posture. Audit-friendly evidence on demand.
macOS patching and updates
Managed update policy, deferral windows, and forced installs where needed. Done so users aren't surprised by reboots in the middle of a deadline.
Identity integration
Entra ID-joined Macs (with Platform SSO where appropriate), Cloud Identity integration, or Jamf Connect. Identity that matches whatever your business runs centrally.
Application deployment
Self-service catalogue for the apps your users actually use: Adobe Creative Cloud, Figma, Office, browsers, dev tools. Installed quietly, kept updated.
Security tooling on Mac
EDR that actually works on macOS, sensible firewall posture, certificate management, and device-trust integration with your conditional access. See our cyber security page for the wider picture.
Hands-on user support
Real Mac troubleshooting from people who've used the OS in anger. No 'have you tried a PC'. Phone, screen-share, or in-person where it matters.
We run Macs ourselves
We're a 50/50 Mac and PC house, and our own kit runs on the same management policies we deploy for clients. Across multiple agencies inside a publicly listed group, we ran Mac fleets of meaningful size under Jamf Pro, integrated with Microsoft 365 identity and Cyber Essentials controls. Plus a long tail of smaller deployments under Intune for businesses where Microsoft is the centre of gravity. Knowing the difference between when Jamf is right and when Intune is right is the kind of judgement call you only get from doing both.
How Mac support engagements work
Most Mac work falls into three patterns. A Mac fleet review is a one-off audit: device inventory, posture, MDM setup, and a plan to fix the gaps. A Mac deployment project is scoped and fixed-price: MDM standup, zero-touch enrolment, app catalogue, and security baseline. Managed Mac support is retained ongoing: MDM management, user support, security posture maintenance, joiner-leaver. Most clients with meaningful Mac populations end up on the managed model. We can also embed Mac work inside a broader managed IT support retainer.
Simple as it should be
We review the Mac fleet
Inventory, MDM state, security posture, user pain. We tell you what's strong, what's weak, and what should change.
We design and deploy
Right MDM for the environment, zero-touch enrolment, security baseline, app catalogue. Existing devices brought into the fold properly.
We support and maintain
Hands-on user support, ongoing MDM management, policy maintenance, and proper joiner-leaver discipline. Macs that just work.
Frequently asked questions
Jamf Pro vs Microsoft Intune for Mac: which should we use?
Depends on your environment. Jamf is the gold standard for Mac fleet management and the right answer if Macs are a meaningful share of the estate. Intune is the right answer if you're already deep in Microsoft 365 and the Macs are a minority you want managed alongside the PCs. We deploy both, and we'll be honest about which fits.
Do Macs pass Cyber Essentials?
Yes, with the right controls in place. FileVault on, Gatekeeper on, automatic updates enforced, supported macOS version, EDR with real-time protection, account separation done properly. The Cyber Essentials questionnaire applies to all devices and we know exactly how to answer the Mac-specific questions.
Can our Macs join Microsoft 365 properly?
Yes. Macs can be Entra ID-joined, integrated with conditional access, get Platform SSO for native-feeling login, and play properly in the M365 security stack. The defaults aren't enough, but the right configuration gets Macs to roughly the same security posture as PCs.
Do you support Apple Silicon (M1/M2/M3/M4) and Intel Macs?
Both. New deployments default to Apple Silicon. Existing Intel Macs get supported until they hit macOS support cutoff, then we plan replacement. We don't push hardware refresh before it's needed.
Do you provide on-site Mac support or remote only?
Both. Most day-to-day issues are remote (screen-share, MDM-pushed fixes, account work). On-site visits where they actually help: new starter onboarding waves, hardware swaps, in-person training, or anything that needs hands on the device. Same engineer for remote and on-site, so context doesn't get lost.
Mac support across Kent and London
Same Mac practice, framed for your area. On-site for the hands-on work, remote for the day-to-day. Need broader IT support too? See managed IT support.
Mac support, done properly
Have a conversation about your Mac fleet, your MDM situation, and what your users actually need. No hard sell, no jargon.