IT support in London that actually works
Managed IT support for London businesses who've had enough of rubbish service. No jargon, no ticket queues. Just real people who fix real problems, fast.
Get in touchIT that just works. Every day.
Someone actually answers
Call us and a real person picks up. Not a menu. Not a ticket system. Not a chatbot. A person who knows your setup and can help right now.
Proactive monitoring
We spot problems at 3am so you don't find out at 9am. Your systems are watched around the clock, and we fix things before they break.
Your team, supported
New starter needs setting up? Someone locked out? Printer won't print? We handle the day-to-day so your people can get on with their jobs.
Built for London businesses like yours
We work with companies across London who've outgrown "my nephew does the IT" but aren't big enough for a full-time IT department. As independent IT consultants, we give you straight answers and proper Microsoft 365 and cyber security solutions, without the agenda of a 100-engineer enterprise MSP.
Our London clients span professional services, advisory firms, hospitality, and creative agencies. If you're a Mac-heavy team or working across multiple offices, we're a strong fit.
Teams of 5-100 people
Big enough to need proper IT, small enough to want someone who knows your name.
Offices, remote teams, or both
Whether your team's in one building or spread across the country, we keep everyone connected and productive.
Fed up with your current provider
If you're tired of slow responses, unresolved tickets, and feeling like just another number, we get it. That's why most of our clients come to us.
Want IT off your plate entirely
You've got a business to run. You shouldn't be troubleshooting printers, resetting passwords, or worrying about backups.
IT shaped for how London businesses actually work
London isn't one economy. It's an advisory-and-financial-services cluster in the Square Mile and West End, a creative-and-media cluster in Soho and Shoreditch, a tech-and-scale-up cluster along the Old Street corridor, and a long tail of professional-services SMEs across every zone. Remote-first IT that speaks the language of each.
Advisory, financial and professional services
Smaller advisory practices, boutique investment firms, financial planners, PR agencies, and legal SMEs across the City, West End and beyond. High-trust client data, procurement security expectations, and Cyber Essentials as a standard part of the buying conversation. See the London advisory firm Google-to-M365 migration for a real example.
Creative and media agencies
Design studios, advertising and creative agencies, production companies and post-houses across Soho, Fitzrovia, Clerkenwell and Shoreditch. Mac-heavy environments where the IT provider needs to understand Adobe Creative Cloud, Figma, colour-managed workflows and shared-storage headaches, not just Windows helpdesk.
Tech, SaaS and scale-ups
Smaller software companies, SaaS teams, and scale-ups along the Old Street corridor and out into Hackney and Whitechapel. Cloud-native, mostly on Google Workspace or M365 depending on where they came from, and increasingly needing grown-up security posture before their first enterprise customer will sign.
Hotels, venues and hospitality
Boutique hotels, event venues, restaurant groups, private members' clubs. Reliable guest WiFi that stays properly segmented from staff systems, PCI-aware payment handling, EPOS systems that don't fall over at 8pm on a Friday.
Research, insight and PR
Research firms, insight agencies, PR consultancies. Big data, complex client-facing deliverables, and tight NDAs. Microsoft 365 setup that survives audits, sensible identity policies, and a security posture that's actually defensible to a client's procurement team.
MSPs and IT teams that need a peer
Smaller MSPs and in-house London IT teams that need a senior peer for the harder problems: M365 tenant remediation, cloud migrations, cyber posture reviews, second opinions on architecture. Same-tier engineer to talk to, not a sales rep. See Fractional CTO for the depth on that.
Remote-first coverage across every London zone
We support London clients from Kent, remotely. That means we work with equal ease in Islington or Ealing, Camden or Croydon: the delivery model is the same. Where geography matters most is when on-site is genuinely required. Central London is a straight run from Kent via train; south and east London are the closest reach; suburban London is often the same day.
Central and the City
The Square Mile, Bank, Liverpool Street, Bishopsgate. Advisory, financial services, insurance and the professional-services ecosystem that surrounds them. High-security-expectations work, procurement-driven buying, Cyber Essentials as standard.
West End and Fitzrovia
Soho, Fitzrovia, Marylebone, Mayfair, Covent Garden. Creative and media agencies, advertising, PR, boutique advisory. Mac-heavy, cloud-first, and the London geography where Google Workspace v M365 preferences run in opposite directions.
East London tech corridor
Shoreditch, Old Street, Hoxton, Hackney, Whitechapel, and out towards Stratford. Software companies, SaaS, scale-ups and studios. Cloud-native by default, more Google Workspace than most London postcodes, and the audience most likely to already own the vocabulary.
South and outer London
Canary Wharf, Greenwich, Southwark, Bermondsey through to Bromley, Croydon, Bexley, Kingston, Wimbledon and the western reaches. Smaller professional-services firms and creative businesses spread across the outer zones, plus the parts of the South and East that are geographically closest to us for on-site work.
Everything you'd expect. And then some.
Unlimited remote support
Call or email as much as you need. No per-ticket charges, no watching the clock.
24/7 monitoring & alerts
We watch your systems around the clock. If something looks wrong, we're on it before you notice.
Patch management & updates
Security patches, software updates, firmware. All handled quietly in the background so nothing falls behind.
Backup & disaster recovery
Your data is backed up, tested, and recoverable. If the worst happens, you're back up and running fast.
New starter & leaver management
New employee? Set up and ready to go on day one. Someone leaving? Accounts secured and access revoked properly.
Microsoft 365 & Office 365 admin
Licensing, mailboxes, SharePoint, Teams. Set up properly and kept tidy. We deal with Microsoft so you don't sit on hold for 45 minutes.
Cyber security & antivirus
Endpoint protection, email filtering, MFA and security policies that actually make sense for your business, not enterprise overkill.
Quarterly business reviews
Regular check-ins to make sure your IT is still working for you, not just ticking along unnoticed.
The bits London businesses ask us about most
Beyond day-to-day support, this is the work that keeps cropping up. Whether it's a one-off project or part of an ongoing relationship, we'll give you a straight answer first.
Microsoft 365
Mailboxes, Teams, SharePoint and OneDrive set up properly. Licensing tidied so you only pay for what you actually use.
Google Workspace
Editions, Cloud Identity, Drive architecture and ongoing admin. Brilliant for Mac-heavy teams and creative agencies that prefer Google.
Cyber Security
Endpoint protection, MFA, email filtering and phishing training. Practical security for SMEs, not enterprise overkill nobody actually uses.
Cyber Essentials
We help you achieve the Cyber Essentials certification without the headache. We handle the technical controls and the paperwork.
Backup & Disaster Recovery
Backups that get tested. If the worst happens (ransomware, a stolen laptop, a deleted folder), you're back up and running fast.
Network & WiFi
WiFi that actually reaches the back of the office. Switches, firewalls and VLANs designed for how your team actually works.
Cloud Migration
Moving from on-prem servers to cloud, or between cloud platforms. We plan it properly so nothing breaks on the day.
Apple Mac Support
Half our clients run on Macs. macOS, iCloud, Apple Business Manager, Jamf. All supported as fluently as Windows.
Office 365 Migration
Moving from Google Workspace, on-prem Exchange or older Office plans into modern Microsoft 365. Emails, files and identities intact.
Simple as it should be
We learn your setup
We audit what you've got, understand how your team works, and document everything. No surprises, no assumptions.
We take it off your plate
Day-to-day IT support, monitoring, updates, security. All handled. You stop worrying about IT and start focusing on your business.
We keep it running
Regular reviews, honest recommendations, and a phone that always gets answered. We're your IT department, without the overhead.
Kent-based, London-focused, and on the phone when you need us
Remote-first London IT support, run from Kent. We're not a Shoreditch-based MSP with London-rates overheads. Our office is in Kent, our work is mostly remote, and our rates are noticeably lower than London-based MSPs of similar quality.
London-focused, without London prices
We're a Kent-based team supporting London businesses without London-rates overheads. You get the same quality service, often at significantly lower cost than a London-based MSP.
Response inside 30 minutes
Phones answered in a few rings by a real engineer. For everything else we aim to be back to you inside 30 minutes during working hours. Most issues resolved remotely the same day.
Of fixing real-world business IT
HelpFully launched in 2019, but the engineering experience came with us. Two decades of supporting London-area businesses across professional services, hospitality, and creative industries.
Mac and PC, fluently
Around half our London clients run on Apple, half on Windows. Most providers only do one well. If you're a creative agency, design studio, or any Mac-heavy team, you're our kind of client.
How we helped a London advisory firm
A real London migration. Google Workspace to Microsoft 365 in 6 weeks, with permissions automated via Microsoft Graph API.
A London-based advisory firm moved from Google Workspace to Microsoft 365 in 6 weeks. Email, shared drives and permissions all preserved, with the permissions migration automated via Microsoft Graph API. No data loss, no significant Monday morning disruption.
Read the full case study →
Frequently asked questions
Are you London-based?
We're based in Kent, supporting London businesses remotely with on-site visits when needed. That means we don't carry London-office overheads, so our rates tend to be lower than London-based MSPs of similar quality. Most issues are resolved remotely anyway.
What kind of London businesses do you typically support?
Four main clusters. Advisory, financial and professional services firms across the City and West End (procurement-driven security expectations, Cyber Essentials as standard). Creative and media agencies across Soho, Fitzrovia and Shoreditch (Mac-heavy, Adobe workflows, shared storage). Tech and SaaS scale-ups along the Old Street corridor and out through Hackney (cloud-native, mostly Workspace or M365 depending on origins, need grown-up security posture for enterprise sales). Plus hotels, venues, hospitality and research firms across the rest of London.
Where in London do you work?
We support businesses across London. From Kent, we're closest to East and South London (Canary Wharf, Greenwich, the City, Southwark, Bermondsey) but support clients across all London postcodes. Remote support covers most needs, on-site visits for the rest.
Do you support Mac and Windows?
Yes, roughly half our clients are on Macs, half on PCs, and plenty mix both. We're as fluent with macOS, iCloud and Apple Business Manager as we are with Windows, Active Directory and Microsoft 365. If you're a creative agency, design studio, or any Mac-heavy team, we're a strong fit.
How quickly do you respond?
Pick up the phone and a real person answers, usually within a few rings. For everything else, we aim to respond inside 30 minutes during working hours. No 48-hour ticket queues, no automated email loops.
How do I switch from my current IT provider?
We handle the messy bit. We pick up your existing setup, document it, take over from your old provider, and migrate accounts and access without breaking anything. Most switches complete in 2-4 weeks with zero downtime for your team. See how the switch works.
Fed up with your IT?
Give us a call. No hard sell, no jargon. Just a straight conversation about what's not working.