Managed IT support for London businesses who've had enough of rubbish service. No jargon, no ticket queues. Just real people who fix real problems, fast.
Get in touchCall us and a real person picks up. Not a menu. Not a ticket system. Not a chatbot. A person who knows your setup and can help right now.
We spot problems at 3am so you don't find out at 9am. Your systems are watched around the clock, and we fix things before they break.
New starter needs setting up? Someone locked out? Printer won't print? We handle the day-to-day so your people can get on with their jobs.
We work with companies across London who've outgrown "my nephew does the IT" but aren't big enough for a full-time IT department. As independent IT consultants, we give you straight answers and proper Microsoft 365 and cyber security solutions, without the agenda of a 100-engineer enterprise MSP.
Our London clients span professional services, advisory firms, hospitality, and creative agencies. If you're a Mac-heavy team or working across multiple offices, we're a strong fit.
Based in Kent, working across London. Our office is in Kent, our clients are mostly in London, our work is mostly remote anyway. From Kent we're closest to East and South London including Canary Wharf, Greenwich, the City, Southwark, and Bermondsey, but remote support covers most needs across all London postcodes.
Big enough to need proper IT, small enough to want someone who knows your name.
Whether your team's in one building or spread across the country, we keep everyone connected and productive.
If you're tired of slow responses, unresolved tickets, and feeling like just another number, we get it. That's why most of our clients come to us.
You've got a business to run. You shouldn't be troubleshooting printers, resetting passwords, or worrying about backups.
Call or email as much as you need. No per-ticket charges, no watching the clock.
We watch your systems around the clock. If something looks wrong, we're on it before you notice.
Security patches, software updates, firmware. All handled quietly in the background so nothing falls behind.
Your data is backed up, tested, and recoverable. If the worst happens, you're back up and running fast.
New employee? Set up and ready to go on day one. Someone leaving? Accounts secured and access revoked properly.
Licensing, mailboxes, SharePoint, Teams. Set up properly and kept tidy. We deal with Microsoft so you don't sit on hold for 45 minutes.
Endpoint protection, email filtering, MFA and security policies that actually make sense for your business, not enterprise overkill.
Regular check-ins to make sure your IT is still working for you, not just ticking along unnoticed.
Beyond day-to-day support, this is the work that keeps cropping up. Whether it's a one-off project or part of an ongoing relationship, we'll give you a straight answer first.
Mailboxes, Teams, SharePoint and OneDrive set up properly. Licensing tidied so you only pay for what you actually use.
Editions, Cloud Identity, Drive architecture and ongoing admin. Brilliant for Mac-heavy teams and creative agencies that prefer Google.
Endpoint protection, MFA, email filtering and phishing training. Practical security for SMEs, not enterprise overkill nobody actually uses.
We help you achieve the Cyber Essentials certification without the headache. We handle the technical controls and the paperwork.
Backups that get tested. If the worst happens (ransomware, a stolen laptop, a deleted folder), you're back up and running fast.
WiFi that actually reaches the back of the office. Switches, firewalls and VLANs designed for how your team actually works.
Moving from on-prem servers to cloud, or between cloud platforms. We plan it properly so nothing breaks on the day.
Half our clients run on Macs. macOS, iCloud, Apple Business Manager, Jamf. All supported as fluently as Windows.
Moving from Google Workspace, on-prem Exchange or older Office plans into modern Microsoft 365. Emails, files and identities intact.
We audit what you've got, understand how your team works, and document everything. No surprises, no assumptions.
Day-to-day IT support, monitoring, updates, security. All handled. You stop worrying about IT and start focusing on your business.
Regular reviews, honest recommendations, and a phone that always gets answered. We're your IT department, without the overhead.
Remote-first London IT support, run from Kent. We're not a Shoreditch-based MSP with London-rates overheads. Our office is in Kent, our work is mostly remote, and our rates are noticeably lower than London-based MSPs of similar quality.
We're a Kent-based team supporting London businesses without London-rates overheads. You get the same quality service, often at significantly lower cost than a London-based MSP.
Phones answered in a few rings by a real engineer. For everything else we aim to be back to you inside 30 minutes during working hours. Most issues resolved remotely the same day.
HelpFully launched in 2019, but the engineering experience came with us. Two decades of supporting London-area businesses across professional services, hospitality, and creative industries.
Around half our London clients run on Apple, half on Windows. Most providers only do one well. If you're a creative agency, design studio, or any Mac-heavy team, you're our kind of client.
A real London migration. Google Workspace to Microsoft 365 in 6 weeks, with permissions automated via Microsoft Graph API.
A London-based advisory firm moved from Google Workspace to Microsoft 365 in 6 weeks. Email, shared drives and permissions all preserved, with the permissions migration automated via Microsoft Graph API. No data loss, no significant Monday morning disruption.
Read the full case study →
We're based in Kent, supporting London businesses remotely with on-site visits when needed. That means we don't carry London-office overheads, so our rates tend to be lower than London-based MSPs of similar quality. Most issues are resolved remotely anyway.
We support businesses across London. From Kent, we're closest to East and South London (Canary Wharf, Greenwich, the City, Southwark, Bermondsey) but support clients across all London postcodes. Remote support covers most needs, on-site visits for the rest.
Yes, roughly half our clients are on Macs, half on PCs, and plenty mix both. We're as fluent with macOS, iCloud and Apple Business Manager as we are with Windows, Active Directory and Microsoft 365. If you're a creative agency, design studio, or any Mac-heavy team, we're a strong fit.
Pick up the phone and a real person answers, usually within a few rings. For everything else, we aim to respond inside 30 minutes during working hours. No 48-hour ticket queues, no automated email loops.
We handle the messy bit. We pick up your existing setup, document it, take over from your old provider, and migrate accounts and access without breaking anything. Most switches complete in 2-4 weeks with zero downtime for your team. See how the switch works.
Give us a call. No hard sell, no jargon. Just a straight conversation about what's not working.